Customer template

💪 Customer Effort Score (CES)

Measure how much effort customers had to put in to get an issue resolved.

Questions

4

Required

2

Category

Customer

Price

Free

Use this template

Questions in this template

Every question is editable — change the wording, add or remove questions, and set your own required fields.

  1. 1

    How easy was it to resolve your issue today?*

    Rating

  2. 2

    Did our support team fully resolve your issue?*

    Yes / No

  3. 3

    How many times did you have to contact us to resolve this issue?

    Single choice

    • Once
    • Twice
    • 3 times
    • More than 3 times
  4. 4

    What could we have done to make this easier?

    Text answer

What you get with SurveyHub

  • Edit every question, or add your own
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  • Real-time analytics as responses arrive
  • Export everything to CSV or Excel
  • Collect file and résumé uploads
  • No sign-up required for respondents

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Use this template free