Real NPS scoring
A dedicated NPS question type with promoter/passive/detractor breakdown — not a rating scale you have to score by hand.
What you can do
- Track Net Promoter Score with a purpose-built 0–10 question type
- Send post-purchase or post-support CSAT surveys by email or QR code
- Summarise open-ended comments automatically with AI themes and sentiment
- Compare satisfaction across quarters with side-by-side survey comparison
- Trigger Slack or email alerts when a detractor responds
Why teams pick SurveyHub for this
AI reads the comments for you
Hundreds of free-text answers condensed into themes, sentiment and takeaways, so nobody spends an afternoon in a spreadsheet.
Conditional follow-ups
Show a "what went wrong?" question only to respondents who scored you low, using conditional logic.
Ready-made templates
Start from one of these instead of a blank page.
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Customer Satisfaction (CSAT)
Measure how satisfied customers are with your product or service.
5 questions
📣Net Promoter Score (NPS)
Find out how likely customers are to recommend you to others.
4 questions
💪Customer Effort Score (CES)
Measure how much effort customers had to put in to get an issue resolved.
4 questions
Start collecting in the next ten minutes
Free to start, no credit card. Upgrade only when your response volume needs it.