1. Try before you pay
SurveyHub has a genuinely usable Free plan. We encourage you to build a survey, collect real responses and confirm the product fits before paying for anything. Most refund requests are avoidable this way.
2. Cancelling your subscription
- You can cancel at any time from Billing inside your workspace.
- Cancelling stops future renewals. It does not immediately end your access — you keep your paid features until the end of the period you have already paid for.
- After that date your workspace moves to the Free plan. Your data is not deleted, but limits apply, and surveys beyond the free limit stop collecting responses.
- No cancellation fee is charged.
3. Refunds
Monthly plans
If you were charged for a month you have not meaningfully used, contact us within 7 days of the charge and we will refund it in full.
Annual plans
Annual subscriptions can be refunded in full within 14 days of the initial charge. After 14 days, annual plans are non-refundable for the remainder of the term, though you may still cancel to prevent the next renewal.
Accidental and duplicate charges
Duplicate charges, charges after a confirmed cancellation, and charges caused by a fault on our side are refunded in full, without a time limit. Tell us and we will fix it.
Service failure
If a prolonged outage or a defect on our side prevented you from using a feature central to your plan, contact us. We will offer a pro-rata refund or a credit for the affected period.
4. What is not refunded
- Periods you actively used the paid features, outside the windows above
- Annual plans after the 14-day window, other than in the cases listed above
- Accounts terminated by us for a breach of the Terms of Service
- Custom services — survey design, managed programmes and integration work — which are covered by the separate written agreement for that project
5. How to request a refund
Email super.admin@survey-hub.in from the email address on the account, including:
- Your workspace name
- The Razorpay payment ID or the date and amount of the charge
- A short note on why you are requesting the refund
We acknowledge requests within 1 business day and decide within 3 business days.
6. How refunds are paid
Approved refunds go back through Razorpay to the original payment method — we cannot redirect a refund to a different card or account. Once we approve it, Razorpay typically takes 5 to 10 business days to return the money to you, depending on your bank or card issuer. Any applicable taxes are refunded with the payment.
7. Changes to a plan
- Upgrades take effect immediately and are charged from the upgrade date.
- Downgrades take effect at the end of the current billing period, so you keep what you paid for. Note that if the lower plan allows fewer surveys than you have published, the newest surveys beyond that limit will stop collecting responses.
8. Contact
Anything unclear here, ask before you buy — email super.admin@survey-hub.in or use the contact page. See also our Terms of Service and Privacy Policy.